Healthcare and Hospital Security Officer Training in Conflict and Protective Physical Interventions

“During the violence audits I have conducted in hospitals - usually sitting in the Emergency Department or the main entrance-points - I have seen both the best and the worst of human behaviour on all sides of the encounters I observed.  Our goal as your trusted advisors is to give your teams the tools they need to ensure that everyone in your hospital is treated with dignity and is shown respect - regardless of the initial behaviour or presentation.  In this way you and your teams can establish the social contract and ethos of care at your hospital”

-- Gerard O'Dea, Author, Expert Witness and Hospital Violence advisor.

www.dynamis.training/hospital-violence-management/…

Benefits of our Healthcare Security Officer Training programme:

Reduced incidence (and cost) of staff physical or emotional injuries
Reduction in patient or visitor complaints and dissatisfaction
Improved staff and patient experience of interaction
Enhanced safety - even during high-risk incidents.

Healthcare Security Officers who complete this training will:

UNDERSTAND - Core Ideas and Concepts the HCSO will take back to the workplace after the Physical Interventions Skills training.

In which scenarios a Healthcare Security Officer may use force
When Force May Be Used
How Much Force to Use
The Role of Perception and Belief
Omission
Recklessness
Duty to Self
Making decisions in regard to Capacity (MCA) (appropriate to clinical level)
Dynamic Risk Assessment
Expectations in regard to serious and imminent danger
Contributors to restraint-related fatality - officer actions
Contributors to restraint-related fatality - subject factors
How to read the warning signs of a vulnerable subject
What to do if the subject suffers medical collapse
Recommended Principles for safely approaching a subject
Recommended Principles for managing space and position and body language
Recommended Principles for protect oneself from common assaults
Recommended Principles to assist a colleague who is being assaulted
Recommended Principles for Prompting, Guiding and Escorting a hesitant subject
Recommended Principles for controlling a resistant subject (lower risk context)
Recommended Principles for controlling a resistant subject (higher risk context)
Recommended Principles for holding a resistant subject (lower risk context)
Recommended Principles for holding a resistant subject (higher risk context)
Recommended Principles for stabilising a resistant subject (high risk context)
OPTIONAL Recommended Principles for using restraint devices with a subject to reduce risk.**
DO - Skills and Behaviours which the HCSO will be able to deploy after the Physical Interventions Skills training

Be able to engage in an interaction with appropriate verbalisation skills which reduce the risk of escalation*
Be able to choose and deploy positioning, distance and body language which enhance officer presence and safety in a situation
Be able to Prompt, Guide and Escort a hesitant subject from location to location with maximum personal safety
Be able to respond to a sudden, unexpected assault at close proximity using the 3 ‘survive’ attitudes.
Be able to respond to the sudden assault of a colleague through effective physical intervention
Be able to gain a level of control when engaged with an assaultive subject alone
Be able to access communications to call for assistance at the appropriate time (3 timings)
Be able to engage in effective teamwork throughout an interaction with an unpredictable subject.
Be able to engage with a subject as a team in order to control a physically more-vulnerable person to the appropriate level.
Be able to use appropriate methods of control to stabilise a situation of high risk with a more-capable subject
Be able to take appropriate action when a physical intervention results in the stabilisation of the individual on the floor.
Please refer to the Vistelar Conflict Management training package for specific elements of the verbalisation skills elements of the training for Healthcare Security Officers.  

Vistelar training is a system of conflict management which aims to ‘Treat People with Dignity and Show Respect’ in every encounter, regardless of the outcomes in the interaction.   It is a system of non-escalation and de-escalation of conflict through an interaction’s normal Context, Contact and Closure phases which takes into account the possibility of Conflict, Crisis and occasionally Combat during the timeline.   

For information about the Vistelar Conflict Management programme, pleaser visit:  www.dynamis.training/vistelar